ChaseCoins
1. CONCERNING THESE USE TERMS
I kindly ask that you allocate sufficient time to ensure that you have thoroughly reviewed these utilization guidelines. By creating an account or utilizing any aspect of the website, you acknowledge that you have read, comprehended, accepted, and consented to these Terms of Use.
By utilizing the ChaseCoins service, you consent to the agreement's terms. These Terms of Use apply to both an end-user license agreement and an electronic banking service. If you are in disagreement with these Terms of Use, you will be prohibited from accessing or using any aspect of the Service. ChaseCoins Technologies and you, the individual user ("You" or "Your"), establish a contractual agreement through these Terms of Use.
The date of publication is the effective date of any modifications or additions to these Terms of Use.
2. CLARIFICATION AND DEFINITION
Email is not considered "writing" under these Terms of Use, unless otherwise indicated. Furthermore, the meaning of the words that follow is defined by phrases such as "include," "in particular," "for example," and similar expressions that precede them, rather than restricted. These Terms of Use are composed in the English language. If these Terms of Use are translated into a different language, the original English content will be utilized. Any dispute will be resolved in accordance with the provisions enumerated, the remaining portions of these terms of use, and any applicable local agreements.
3. YOUR COMMITMENTS AND GUARANTIES
By signing this contract, you acknowledge your agreement to the following terms:
3.1 You are of legal age to comprehend, consent to, and adhere to these terms of use.
3.2 By signing this document, you agree to comply with these Terms of Use and all applicable laws. Furthermore, you acknowledge that it is your responsibility to inform us of any violations of the aforementioned guidelines.
3.3 You are required to use the System and the Service exclusively for legitimate purposes and in accordance with their approved usage.
3.4 It is your responsibility to guarantee that all information you submit to us or through the system is accurate, current, comprehensive, and free of fraud, including your personal data, records, and credentials.
3.5 Access to accounts and internet access locations is restricted to authorized users.
3.6 It is imperative that you refrain from engaging in any fraudulent, dishonest, or deceptive conduct.
3.7 The system is unable to operate on or connect to a network that has been compromised or modified.
4. I ACKNOWLEDGE THESE TERMS OF SERVICE
4.1 You acknowledge that you have read and comprehend these Terms of Use, which may be updated by Us from time to time, prior to registering with Us, downloading, or streaming. These terms will govern the operation of the application and account.
4.2 The completion of the software download will be deemed to indicate your acceptance of these Terms of Use and agreement to abide by them upon selecting the "Accept" icon on Our System.
4.3 By installing the application and creating an account, you consent to the Terms of Use, which govern the account's functionality. You further attest that this agreement does not effect any additional legal or equitable rights we may have to the challenged account.
4.4 By continuing to utilize the service, you consent to the terms and conditions of these modifications. These conditions are subject to change at any moment. The APP will notify you of any alterations to the terms.
4.5 The Website may occasionally improve the App. Your access to the Service may be restricted due to the update until you have downloaded or streamed the most recent version of the application and have acknowledged any additional terms and conditions outlined in these Terms of Use.
4.6 You authorize the collection and utilization of technical information regarding the mobile device, including any associated hardware, software, and accessories for internet-based or wireless services, in order to improve our services and offer you supplementary options. This authorization is granted through the application or any of the services. We, our affiliates, and licensees may transmit, collect, store, process, and use your data to improve our service, your app experience, and/or our credit scoring services.
4.7 By utilizing the App and Service, you authorize us to access and assess your credit history.
In the event that we are unable to contact you in any other manner or if we have not received your payment for the Loan mentioned in Clause 11, you and your emergency contact agree to grant us the irrevocable right to call you and your emergency contact to confirm your information.
5. HOW TO APPLY FOR THE SERVICE
5.1 Our service is exclusively accessible to individuals who are at least eighteen years of age. We reserve the right to contact the appropriate mobile money provider in order to verify the authenticity and current status of your account.
5.2 The application for your account will be displayed. With the exception of any terms and conditions that may periodically apply to Your Mobile Money Account, you acknowledge and agree that our approval of your account application does not establish a legally enforceable agreement between you and the Mobile Money Providers.
5.3 We reserve the right to reject or cancel your loan application at our sole and final discretion, without providing you with prior notice or an explanation.
5.4 We retain the authority to approve, deny, or alter the terms of any loan in accordance with our ongoing evaluation of your credit profile. The entire interest amount and loan terms will be displayed for each loan application.
6. METHODS FOR YOUR APP SYSTEM
All rights are reserved and granted.
6.1 You are granted a non-transferable, limited, revocable, and royalty-free license to access and use the System in accordance with these Terms of Use, the Territory, and our licensors (if any) in order to utilize the Service that We provide.
6.2 All rights not expressly granted to you under these Terms of Use are reserved by us and our licensors, if any. These Terms of Use do not grant you any ownership rights over the System, either in its entirety or in part.
Infraction of the law:
6.3 You are prohibited from:
6.3.1 To ensure that another individual has access to the System or to engage in any other commercial activity, such as assigning, sublicensing, distributing, selling, reselling, or conveying;
6.3.2 Utilize the primary software, modify it, reverse engineer it, or generate derivative works for any purpose.
6.3.3 Theft of any concepts, features, functions, or images from the System; executing an automated program or script that may result in multiple server requests per second or that unnecessarily burdens or impairs the System's functionality and/or performance; attempting to gain unauthorized access to the System or related systems or networks; or using the System to develop a competing product or service.
6.3.4 Utilize any software or procedure to replicate or rectify the system's navigation, display, or content. You may also employ it to index, "data mine," or collect information.
6.3.5 Post, distribute, or reproduce any copyrighted content, trademarks, or other proprietary information without the owner's prior permission, or remove any notices of copyright, trademarks, or other proprietary rights from the System.
6.3.6 Any information that is transmitted or stored for illicit or dishonest purposes;
6.3.7 transmit unsolicited emails or spam, or cause other annoyance, inconvenience, or fictitious reservations;
6.3.8 defend or distribute content that is illicit, tortious, or infringes upon intellectual property rights;
6.3.9 Spread malicious programs, files, or code, including trojan horses, malware, or software infections.
6.3.10 The system's data has been altered or compromised.
Make false statements in order to establish a rapport with an individual or group (6.3.11);
6.3.12 consciously adjust your posture; or
6.3.13 We have failed to disclose any critical information about you that could potentially influence our future commercial interactions.
6.3.14 to in any way damage the reputation of our business or any of our group entities;
6.3.15 Employ our services or systems to obtain any information or data, and endeavor to decode any communications sent to or received from the servers that host those services.
7. YOUR ACCOUNT
7.1 In order to gain access to the System as a user, it is necessary to first register and maintain an account as an App user.
7.2 You are responsible for all activities that transpire on your account. I am yours:
7.2.1 Only one account is necessary.
7.2.2 You are responsible for maintaining the privacy and integrity of the data associated with your account.
7.2.3 It is unlawful to grant another individual access to your account or to transmit the account or any of its data to another individual.
7.2.4 In the event that you suspect that your account has been unlawfully accessed or used, you are required to notify us immediately.
7.3 In addition to our other rights and remedies, we reserve the right to restrict or terminate access to Your Account and/or the features provided by the application:
7.3.1 In the event that we, at our sole discretion, determine that any of these conditions of use have been violated,
7.3.2 during the course of an inquiry;
7.3.3 If you are indebted to us or any of our group companies for taxes, transaction fees, interest, or principle;
7.3.4 If these terms of use are terminated for any reason; or
7.3.5 at any other time, provided that it is in accordance with our logical evaluation.
You acknowledge and consent to the use and processing of your personal data in accordance with the Privacy Policy, which is regularly updated and accessible here, by approving this agreement.
9. THE QUESTIONS YOU SENT
9.1 By utilizing the System, you grant us the unrestricted right to respond to any requests you send us or claim to be from you. You also acknowledge and accept responsibility for any such actions.
9.2 Despite the fact that you have already been granted a loan from us, we retain the right to reject any request related to your loan application at our sole discretion.
9.3 We reserve the right to accept and comply with any incomplete or ambiguous request, regardless of the cause, if we believe, at our sole discretion, that the information can be handled without your involvement.
9.4 We will be considered to have acted appropriately and fulfilled all of our obligations to you, even if the Request was transmitted, received, or otherwise communicated in an unethical or inappropriate manner. If we responded in good faith, you will be held accountable for the request as long as you provided the directions.
9.5 We reserve the right to postpone the completion of all or any portion of Your Request until you provide us with additional information or verbal or written confirmation, at our sole discretion.
9.6 You grant us the authority to implement all or a portion of your requests. In addition, you agree to release and indemnify Us from all claims, losses, damages, expenses, and expenditures by either fulfilling Your Requests or by refraining from exercising the discretion that has been granted to Us.
9.7 You acknowledge that we will not be held responsible for any illicit withdrawal, transfer, remittance, disclosure, activity, or event on your account that results from your knowledge or manipulation of your ID, password, or PIN, regardless of whether it was your error. This is accurate to the extent that the pertinent legislation permits.
9.8 We are capable of enforcing any instructions related to Your Account that may be mandated by a court order, an agency, or a competent authority in compliance with the relevant laws, such as the Data Protection and Privacy Act, the Computer Misuse Act, and the Electronic Transactions Act.
9.9 These Terms of Use will prevail over any requests you submit in the event of a dispute.
10. NECESSARY ITEMS
10.1 You are accountable for the safe and efficient operation of Your Mobile Device at your own expense, as it necessitates access to the System and the Service.
10.2 It is your responsibility to ensure that your mobile device is functioning optimally. We are not accountable for any computer viruses or other issues that may arise while utilizing the system, service, or mobile device. In addition, we refuse to assume any liability for any errors or complications that may arise as a result of the mobile device's malfunction. We are not responsible for any delays or losses that may be caused by the service provider that provides you with network access. You will be responsible for any potential expenses.
The program is installed on your mobile device. It is your responsibility to ensure that you have downloaded the appropriate software for your mobile device. We are not liable if the program is incompatible with your device or if you do not have the most recent version.
10.4 In the event that your mobile device is lost, stolen, damaged, or no longer in your possession, you are required to notify us immediately in accordance with the instructions we have provided. Our legal rights and/or remedies may be affected if someone else identifies your account information and login credentials. We will not be held accountable if a third party discovers your login information. By utilizing your logon credentials and account information, you consent to indemnify us and safeguard us from any future losses.
10.5 You are solely responsible for selecting an appropriate internet and mobile plan and paying any fees that your mobile service provider may impose, including SMS, internet data, and phone rates. The system may require a significant amount of data usage, and you are solely responsible for all associated costs and consumption. You are obligated to understand this.
10.6 You are required to adhere to all rules, regulations, and instructions outlined in these Terms of Use and any other document that We provide when using the System and the Service.
10.7 You are obligated to implement all feasible measures to prevent unauthorized access to the Service and the System. Because of this, it is necessary for you or an individual acting on your behalf to review and verify each letter that we send you. This will guarantee that any unauthorized access or use of the system is identified. If any of the following occur, you are required to notify us immediately:
10.7.1 You have reason to believe that your credentials have been misappropriated or obtained by another individual.
10.7.2 You have reason to suspect that the Service has been, may be, or may have been unlawfully used, or that a transaction may have been submitted or an illegal intrusion may have occurred.
10.7.3 You are obligated to comply with any security measures that we may occasionally notify you of, as well as any other rules that may occasionally be relevant to the Service. You are aware that the privacy of your account may be at risk if you fail to comply with the recommended security protocols. Individuals who have been granted authorization by you are the sole individuals who are permitted to utilize the service, submit requests, and perform any associated duties. It is incumbent upon you to guarantee this.
11. FINANCIAL TERMINOLOGY IS CURRENTLY BEING IMPLEMENTED
Transaction fees and interest
11.1 The application will include information regarding the interest that you will be obligated to pay on any loan. We reserve the right to establish and collect Transaction costs for the services you use, as well as to modify or modify these costs from time to time, while you wait. The app will display the Transaction Fees paid for each new service application if we elect to impose Transaction Fees or, if applicable, modify or revise Our Transaction Fees.
11.2 You agree to pay all amounts owed under these Terms of Use in their entirety, without any setoffs, counterclaims, deductions, or withholdings, unless otherwise mandated by law. In order to guarantee that we receive the full amount that would have been paid in the absence of such a necessity, you must promptly provide the additional amounts as soon as a deduction or withholding is required.
11.3 In the event that you neglect to submit any payments that are due to us by the due date, we reserve the right to impose penalty interest on the amount that was lent to you. The application will disclose this interest.
Taxes
11.4 Taxes are not considered when payments are required pursuant to these Terms of Use and Loan. In the event that taxes are due on the payment, you consent to pay us an additional sum that is equivalent to the payment multiplied by the applicable tax rate. You are required to comply with this requirement regardless of the termination of the connection, in addition to paying the outstanding balance or as requested.
By signing this agreement, you authorize us to withdraw funds from your account in the event that we are compelled to do so by law, a tax authority agreement, an authorized tax authority order or consequence, or internal operational procedures.
Disbursements
11.6 You are required to pay us the principle, interest, transaction fees, and tax that you owe us in connection with these Terms of Use and Loan by the regularly designated due date, using the methods specified on the application.
11.7 All local transactions must be conducted using local currency.
12. THE PERSON'S PERSPECTIVE
12.1 When you: This occurs independently.
12.1.1 You will be unable to pay any amount or installment (including all accumulated interest, Transaction Fees, and tax) that is due for a loan given under these terms of use for fifteen (15) days in a row, unless there is a technical or administrative error or you file for insolvency.
12.2 In addition to any other rights or remedies that may be available to us under applicable law, we may take the following actions following an ongoing event of default:
12.2.1 These terms of use will expire in accordance with Clause 13 of this document.
12.2.2 Ensure that the loan, interest, taxes, transaction fees, and any other quantities due under these terms of use are paid in a timely manner.
If you are unable to make a payment, the penalty interest specified on the application will be applied.
13. CONCLUSION AND DURATION
13.1 These provisions will continue to be in effect until they are fully implemented in accordance with their terms.
13.2 We reserve the right to terminate these Terms of Use in whole or in part, as well as to cease using the System, the Service, and Your Account:
13.2.1 by providing you with notice at any time and for any reason;
13.2.2 You will be automatically terminated if you violate any of these Terms of Use, regardless of whether you receive notification. It will not impact our other rights or remedies.
13.2.3 If your mobile money provider or mobile network operator terminates your account or contract for any reason;
13.2.4 If your account is inactive or inert, or if the service's functionality or contents require regular adjustments or upgrades, it may be suspended or terminated for technical or security reasons.
13.2.5 In the event that a government, court, regulator, or other appropriate authority issues orders or regulations that we are required to comply with, or
13.2.6 In the event that we, at our sole discretion, elect to suspend or terminate the Service for any reason, whether commercial or otherwise.
13.3 You will be held accountable for the following in the event that you violate these Terms of Use:
At least three days following the termination date, we must receive the principle, interest, taxes, and transaction expenses. It is essential that you promptly and completely eliminate the software from your mobile device.
13.4 Nevertheless, the termination will not affect the accrued rights or obligations of either party.
13.5 The parties will not be obligated to fulfill any rights or obligations under the Terms of Use after they expire, with the exception of the terms of the applicable clauses and any other portions that are naturally or expressly preserved. These clauses will remain in effect and will not impact the rights or obligations of either party in the event that the Terms of Use are terminated.
14. INDEMNITY AND LIABILITY ARE NOT COVERED
Recipients
14.1 By signing, you agree that we, our licensors, and each of these parties' affiliates, as well as their officers, directors, members, employees, and agents, will indemnify and hold harmless any claims, costs, losses, liabilities, and expenses (including legal fees and costs) that arise from or are related to:
14.1.1 Any infraction of the applicable laws or these terms of use; and
14.1.2 The manner in which you employ the system or service, including:
14.1.2.1 Claims made by third parties as a consequence of your utilization of the system or service;
14.1.2.2 Any loss or damage resulting from the ownership, use, or exploitation of third-party software, including operating systems, browsers, and other software tools or programs;
14.1.2.3 any unauthorized access to your account, any deletion or access to your data, or any loss, damage, or destruction of any of your mobile devices; and
14.1.2.4 Any potential loss or damage that may result from violating these terms of use. These encompass, among other things, the submission of fraudulent information, the inability of a third party to complete a transaction, and the unavailability or malfunction of third-party systems or facilities.
Waiver of Liability
14.2 We shall not be held accountable for any losses you may incur in the event that the service is unavailable or interrupted for any reason beyond our control, or if any of your mobile devices malfunction. Force majeure, power disruptions, adverse weather or atmospheric conditions, errors, delays, or system unavailability, among others, are examples of failures in any commercial or public telecommunications system.
14.3 You are cognizant of the fact that the application did not account for your particular requirements. Consequently, it is your responsibility to guarantee that the application's features and functionality align with your specific needs.
14.4 The application is exclusively designed for personal use. The app is not intended for commercial, business, or resale utilization, and we disclaim all liability for any business disruption, profit loss, or prospective loss of business. Please bear this in mind.
14.5 You acknowledge that We are not responsible for any damages or losses that are caused by or related to:
14.5.1 Any issue or defect in the application or service that arises as a consequence of the customization or modification of the application;
14.5.2 any issue or application error that is the result of your violation of these rules;
14.5.3 Clause 6 was violated by you.
14.5.4 There is insufficient funds in your mobile money account.
14.5.5 You are unable to provide clear and comprehensive instructions for payments or transfers associated with your account; a lawsuit or other impediment prevents payments or transfers; the network, your mobile device, the system, or a mobile money system malfunctions, ceases to function, or is unavailable.
14.5.6 any unauthorized or fraudulent use of the system, your mobile device, or the service; or
14.5.7 Your failure to adhere to these terms of use and any instructions or advice we may have provided you regarding the use of the service and system.
14.6 We will not be held accountable for any loss or damage that may occur indirectly or consequentially, regardless of the cause.
14.7 Our maximum liability with respect to the App, the System, the Service, or these terms of use shall not exceed the transaction fees you pay to us in connection with the first event giving rise to a claim under these terms of use, unless otherwise specified in these terms of use and to the extent permitted by applicable law.
14.8 Unless otherwise specified in these Terms of Use, you are required to notify us of any claims you may have against us in connection with the App, the System, the Service, or these Terms of Use within six (6) months of the incidents that gave rise to them. The forfeiture of all rights and remedies to the utmost extent permitted by law will occur if this claim is not complied with.
14.9 In particular, we expressly disclaim all liability for:
14.9.1 Additional uncontrollable issues with the communications infrastructure that may affect the speed and precision of messages sent or information retrieved through the service;
14.9.2 You may experience unexpected delays or losses in the delivery of messages or material that you access if you use a browser, an Internet access service provider, a mobile network service provider, or other third-party software.
14.9.3 Malware that has the potential to infect your mobile device or other property if you use the app, service, or any of its content;
14.9.4 The improper use or interception of any communication or information, whether before it is inputted into the application or after it has departed and arrived at our systems;
14.9.5 To the extent permitted by applicable law, any unauthorized use or access to the information we hold about you or your transactions will be permissible, unless it is due to our neglect, dishonesty, or a violation of the laws protecting your data.
14.9.6 Any data that has been obtained from external sources.
15. URLS THAT ARE NOT ASSOCIATED WITH THE BUSINESS
15.1 The App or the Service may include references to and connections to other mobile applications or websites that are operated and maintained by third parties. Clicking on these links will provide you with additional information regarding topics that may be of interest to you. We do not endorse or promote any products, services, information, ideas, or opinions on any third-party website or application that we link to.
15.2 The accuracy, completeness, dependability, or appropriateness of the content on any Third-Party Sites or Applications is not guaranteed by us, either explicitly or implicitly. We cannot guarantee that a website or application from a third party will not be accused of violating copyright, trademark, or any other laws. Additionally, we are unable to ensure that third-party websites or applications are free of malware or infections.
15.3 You are cognizant of the fact that third-party websites and applications may have privacy policies that differ from ours and may not comply with our security protocols. The decision to utilize any Third-Party applications or websites, as well as to purchase or utilize any products or services that are advertised or supplied, is entirely within your discretion.
16. I AGREE TO RECEIVE DIRECT BUSINESS COMMUNICATIONS
You have authorized us to send you direct marketing emails by utilizing the services. By selecting the appropriate box on the relevant message, you may notify us that you would prefer not to receive marketing messages from us.
17. DISPUTE RESOLUTION
17.1 These Terms of Use are subject to the Data Protection and Privacy Act, 2019, and are regulated by Ugandan law, unless otherwise mandated by law in your jurisdiction. This includes any disputes that may arise regarding these terms of use, such as claims of infractions or arguments regarding the validity or enforceability of these terms of use or any of their clauses. If this is the case, the laws of Your Territory shall govern these Terms of Use.
17.2 Unless the parties hereto agree otherwise or as otherwise indicated in this document, any issue, disagreement, or dispute originating from or related to these Terms of Use shall be directed to a single arbitrator for final determination. Otherwise, either party may submit a request to the chairperson of the Uganda Branch of the Chartered Institute of Arbitrators ("Institute") within seven days of the other party notifying the chairperson of the dispute.
17.3 The arbitration procedure in Uganda will be governed by the Ugandan Arbitration and Conciliation Act.
17.4 The arbitrator's decision will be legally binding on the parties to the extent that it is feasible.
17.5 Neither party is permitted to file a complaint in a court of competent jurisdiction to request interim remedies or preliminary injunctive relief before the arbitrator's final decision or award.
18. IN SUMMARY
18.1 We shall not be held responsible for any performance issues or delays that are the result of circumstances beyond our reasonable control.
18.2 Please refrain from disclosing any sensitive information to affiliates, clients, customers, suppliers, or any other individual involved in our organization's commercial operations or affairs.
18.3 You acknowledge and consent to the fact that we may assign or transfer the creditor's rights of the Loan at our sole discretion and without prior notification. The aforementioned transfer will not affect your obligations under these terms. The application's instructions must be followed in order to make the payment.
18.4 We retain the right to modify these Terms of Use at our sole discretion. Nevertheless, you are cognizant of the fact that it is your obligation to conduct routine reviews of the Terms of Use. If you continue to utilize the system and service, you will be deemed to have consented to the aforementioned modifications.
Under these Terms of Use, each party is granted a cumulative, non-exclusive list of rights and remedies. They must be explicitly and in writing renounced. It is not always the case that a right has been forfeited if it is not promptly invoked.
18.6 All of the material in these Terms of Use has been read, understood, and agreed to by both parties. Any prior agreements or understandings regarding this matter are deemed null and void. Furthermore, the parties have now retracted any implicit assertions of authenticity. The parties did not rely on any statement, representation, guarantee, understanding, undertaking, promise, or assurance of any individual when they entered into these Terms of Use, unless specifically specified in these Terms of Use or as required by relevant law. All prior claims, rights, and remedies regarding any of the topics previously specified are now entirely and completely forfeited by each party. These Terms of Use do not limit or exclude liability for fraud or any other liability that is regulated by applicable law.
18.7 Without our prior written consent, you are prohibited from assigning, sublicensing, transferring, subletting, or otherwise disposing of any of your rights or obligations under these Terms of Use. We reserve the right to assign, sublicense, transfer, sublet, or otherwise manage our rights or obligations under these Terms of Use at any time, without prior notice or consent, unless otherwise mandated by applicable law.
18.8 These Terms of Use will remain in full force and effect, notwithstanding the fact that a court or other appropriate authority determines that any portion of them is unlawful, null and void, or unenforceable under applicable law. The relevant provision of these Terms of Use will be substituted with a legally binding, enforceable clause to the utmost extent possible.
18.9 The obligations outlined in these Terms of Use are not applicable to individuals who do not engage with them.
18.10 You have the option to transmit a generic message to the email address you provided in your account or to publish it on the application or system. To inform us, please send an email to help@ChaseCoins-ug.com .
18.11 Complaints and suggestions regarding the system and service may be submitted to help@ChaseCoins-ug.com .
19. STRATEGIES FOR LOAN COLLECTION, CONSUMER CONTACT, AND DISCIPLINE
Regardless of their socioeconomic status, all employees are required to conduct themselves with professionalism and integrity when engaging with clients.
In the course of handling complaints or collecting loans, loan collectors, recovery agents, and customer service agents are prohibited from dehumanizing, assaulting, denigrating, slandering, or menacing customers and their contacts. Employees who participate in any of the aforementioned activities will be held culpable for the consequences of their actions, as they are acting independently.
20. ACTION REQUIREMENTS FOR CLIENTS
Privacy, Data Security, and Confidentiality
Our primary objective should be to safeguard the data of our clients. In order to guarantee the security of the data we collect from our clients, we have implemented administrative, electronic, and physical safeguards.
Our commitment is to ensure the confidentiality of any information we acquire or uncover during the provision of our services by taking all necessary precautions. Unless mandated by law, the general public, or the terms of our license, this information will not be shared, made available to other parties, or utilized for any purpose other than the development of our service.
In order to ensure that we only communicate with individuals who are authorized to address inquiries, issues, and requests and to provide exceptional customer service, we are permitted to collect and retain personal information.
21. DISCUSSING CLIENT INFORMATION
In order to ensure that all of our clients and agents receive accurate, comprehensive, and current information, we will adhere to industry standards by employing language that is plain, concise, and user-friendly.
We guarantee that we will respond promptly to any inquiries clients may have concerning our products or services. This complimentary resource will encompass the subsequent information:
(1) The organization's website offers access to the most recent service agreements, which contain the prices, terms, and conditions of all public services.
(2) The service tariff sites that are accessible must contain the specifics of the services that are subject to the Commission's tariff or pricing control. Our application must have access to these documents.
(3) The terms of service will be publicly displayed on the website and any other platforms where clients can purchase services.
22. PRICES AND RATES
The consumer will receive the following information prior to the execution of a service agreement:
22.1 Appropriate contributions and taxes;
22.2 the content of the claims;
22.3 The method by which each ingredient or component of a pertinent charge is identified;
22.4 the frequency of the charge or any other factors that may influence it;
22.5 The conditions of any changes, including the method by which the user will be notified via the app in the event that the pricing or any of its components change over time.
23. ABSTAIN FROM ENGAGING IN TELEPHONE SALES
23.1 We will refrain from participating in telemarketing campaigns that are not explicitly requested, unless otherwise specified. The subsequent procedures are adhered to:
23.1.1 The precise purpose of the correspondence will be explicitly stated at the outset.
23.1.2 Determine the source of the communication and determine whether it originates from us.
23.1.3 Provide a comprehensive explanation of any products or services that are mentioned in the letter.
If the commodities or services have not been delivered and used within seven days of receiving the notification, the recipient may contact the customer service number to terminate the agreement. The licensee is required to disclose this information to the recipient during the conversation.
23.2 We will comply with the client's "call" or "do-not-call" requests, as well as any additional guidelines or instructions that may be routinely issued by any other relevant institution, regardless of whether they were specified at the time of the services contract signing or at a later date.
23.3 Confirm that, without consulting the initial section of this section:
23.3.1 Customers are never subjected to unsolicited voice communications or brief messaging services without their consent.
23.3.2 Customers must be able to consistently accept or reject unsolicited phone calls or brief messaging services.
23.3.3 The procedures have been simplified to allow consumers to specify the form of unsolicited communications or brief message services they wish to receive, as well as whether they wish to receive unsolicited voice calls or short message services.
24. CONVERSING VIA TELEPHONE
We guarantee that the contact is adequately informed about the Licensee's identity and/or other distinguishing characteristics in the event that they attempt to conduct an unsolicited transaction.
24.1 the primary cause of the illegal transaction;
24.2 a detailed account of the product or service;
24.3 Any restrictions or prerequisites that are implemented to substantiate the unsolicited sale.
Customers should expect to hear up to three chimes and two (2) attempts per day when they attempt to make a voice call.
25. THE LIMITATIONS OF THE OFFER WILL BE INCLUDED IN THE ADVERTISING
25.1 to an individual or group of individuals;
25.2 to a particular region, territory, or location within the country;
25.3 within a specified time frame; or
25.4 As a result of a scarcity of materials, instruments, or other resources.
26. WE COMMIT TO BEING CONSTANT
26.1 The customer must have unrestricted access to the bill or other relevant data in order to review the bill.
26.2 It is responsible for monitoring a customer's account and associated expenses for a minimum of one year (12 months). In this section, the term "bill" or "billing" refers to the methods of recording and processing that a Licensee employs when performing the tasks listed.
27. THE PROCEDURE FOR SUBMITTING A COMPLAINT
We assure you that the procedures they have implemented for the receipt and resolution of complaints will not serve as an incentive for clients to refrain from submitting them. If you have any questions, kindly contact us at help@ChaseCoins-ug.com.
28. OBLIGATIONS OF THE CUSTOMER
A consumer is responsible for the terms of service if they present a signed service agreement or any other form of unambiguous confirmation.
Customers will be considered to have accepted our terms of service upon commencing use of our services, as we have furnished them with adequate information to confirm their consent.
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